VPN FAQs: Device Limits, Data Usage, and Speed

Can I use the service on multiple devices at once?

Yes. This service has no device limit. You can set up a client separately on your computer, tablet, or other mobile device—there’s no need to choose another plan just because you switch devices. Supported platforms include Windows, macOS, iOS, Android, and Linux. Find client downloads in the user panel.

Device count and data allowance are separate limits. Data used by multiple devices on the same account is deducted from the same allowance. Importing the configuration into several clients does not give each one a separate plan allowance. Downloading a file on your computer while streaming video on a tablet will naturally use more data than browsing on one device.

Multiple devices may also compete for bandwidth on your home network. If video starts stuttering, pause large transfers on other devices before assessing the route. Treat your subscription link like an account credential: don’t post it in public groups or include it in screenshots. Having no device limit is not a reason to share your account publicly.

How does monthly data work, and when does it reset?

Data on a monthly subscription resets each month on the activation date; it does not necessarily reset at the start of the calendar month. Check the user panel for the exact expiry and reset times. The client’s per-session data, your device’s network statistics, and account-billed usage are measured differently. Check your remaining allowance in the user panel.

Here are the current monthly subscriptions. Before choosing, consider how often you stream video or sync large files, then compare prices. Device count alone won’t tell you how much data you need.

Video quality and viewing time, cloud storage sync, and app updates all affect data usage, so an allowance cannot be translated into a fixed number of viewing days. When you upgrade, the price difference is converted into remaining days. Check the result in the user panel before proceeding; an upgrade does not automatically start a new full billing period.

Do data packages expire, and how do they compare with monthly subscriptions?

Data packages never expire. Current options are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. “Never expires” describes the package’s validity period; it doesn’t mean data won’t be used or that the allowance is replenished each month.

If you use the service regularly every month, compare monthly subscription prices and allowances. If you only need it for project work, occasional travel, or focused research, a data package lets you keep any unused data. The key differences are how allowances reset and how long they remain valid—not necessarily which client features are available.

Are speeds capped? Why is my connection still slow?

Having no device limit does not mean speed is unlimited, and a slowdown on one occasion does not by itself prove that your plan is speed-capped. No general speed cap or minimum speed guarantee is specified in the available information, so we can’t make additional promises. Check the user panel or contact support for the speed rules that apply to a specific plan.

Your actual speed depends on the entire connection path. Local Wi-Fi, your broadband connection, congestion on international links, node load, the destination website, and the client’s operating mode can all become bottlenecks. Low latency only means a short round-trip time; it doesn’t guarantee fast sustained downloads. The server selected by a speed test may not use the same route as the website you want to access.

A direct connection usually avoids an additional relay. A relay adds a forwarding route between the client and the exit. An IEPL line uses a dedicated segment. These terms describe how a route is set up; the name alone doesn’t guarantee better performance at every time of day. Start by checking the route list, then test the websites you actually use.

Do I need to keep the VPN on, and will it keep using data?

A persistent connection doesn’t mean every app always uses the proxy. Rule-based split tunneling sends matching requests through the proxy and lets other requests connect directly. Global proxy mode typically routes more traffic through the proxy, but the exact scope depends on the client and system settings.

Even if you’re not actively browsing, background sync, push notifications, or updates may use data while connected. Maintaining the connection may also involve a small amount of communication, so we can’t promise zero usage while idle. Conversely, closing the client window may not stop its background service. Check that the system proxy or tunnel is actually off.

For everyday use, start with rule-based mode. If you need a particular international tool, check that it matches a proxy rule; disconnect when you no longer need it. Don’t disable system security updates just to save data. Instead, check which route update traffic uses.

How do I import a subscription link, and why are no nodes showing?

A subscription link lets a client retrieve connection settings. It is not a payment page or a browser bookmark. It usually contains sensitive access credentials, so get it from the user panel after signing in. If you’re new to this, follow these steps:

1. Open the downloads section in the user panel, choose a client for your operating system, and check which subscription formats it supports.
2. Get the subscription link from the user panel, then use the client’s “Add Subscription” option or equivalent import feature. Don’t paste it into a node-name field.
3. Update the subscription and confirm that the configuration or node list appears. Then select a route and connect.
4. Visit a website you actually need and check that the page, sign-in, and required features work—not just that a connection icon appears.

If the list is empty, first check that the link is complete, the subscription update succeeded, and your plan is active. Shadowsocks, VMess, Trojan, VLESS, Hysteria2, and TUIC are different protocols or protocol families, and not every client supports them all. Their mention in technical discussions does not mean this service promises to provide every type. Follow the configuration in the user panel and the client’s actual compatibility.

Why does my browser work, but other apps can’t connect?

A common cause is that different proxy settings cover different traffic. A system proxy affects only apps that honor those settings; some apps use their own network stack and may ignore the system proxy. TUN mode typically captures more traffic through a virtual network interface, but it still needs the right permissions, routes, and DNS settings. Turning on TUN won’t fix every issue.

Proxy settings and background service management vary across Windows, macOS, and Linux. On iOS and Android, network routing is also affected by system permissions and background activity policies. Running multiple proxy tools at once can cause port conflicts, competing routes, or overwritten DNS settings.

• ✅ Check whether the app matches a proxy rule; don’t rely only on whether a website opens in your browser.
• ✅ Pause other proxy tools, leave your current client running, and test again.
• ✅ Check system permissions, tunnel status, and any errors shown by the client.
• ❌ Don’t make bulk route changes, disable your firewall, or import unknown configurations without understanding what they do.

Can an encrypted connection prevent DNS leaks?

This service describes its encryption as “military-grade,” but transport encryption and the path taken by DNS requests are separate issues. DNS translates domain names into network addresses. If a domain that should use the proxy is still looked up by your local resolver, some browsing intent may be exposed, or the result may not match the proxy’s exit route.

To troubleshoot, check whether the client handles DNS and whether the rules send the target domain along the expected route. Then consider whether your browser’s built-in encrypted DNS conflicts with the client’s settings. Don’t assume that turning on encrypted DNS will always suit your split-tunneling setup, and don’t treat a public resolver address as a universal fix.

Interpret test results in the context of your rules: a local service intentionally routed directly using local DNS does not automatically mean the configuration is broken. An encrypted connection is no substitute for a website’s HTTPS, account security settings, or device updates.

Will choosing a region let me access streaming content there?

Not necessarily. The exit region is only one factor. A platform may also consider your account region, subscription eligibility, whether it recognizes the exit address, cached data, and content licensing. A region shown in a node label does not guarantee ongoing access to every title in that region’s catalog.

If you see a region warning, first confirm that the client is actually using your selected route, then check your platform account and current session. After switching routes, the app may still use an earlier session state, so reopen it and test again. Also distinguish between opening the home page, signing in, and playing the content you want—they are different tests.

If picture quality also drops or buffering starts, troubleshoot your local network and route throughput rather than just changing regions. For more scenarios, see the streaming access guide. Actual access depends on the platform and its rules.

What do I need to get started, and can I get a refund if something goes wrong?

No email address is needed—just a username and password. Keep your login details safe. Manage your plan, downloads, and subscription configuration in the user panel. Payment methods include Alipay, WeChat Pay, and USDT. Before choosing, check the plan type, price, and how often you expect to use it.

The refund policy is a full refund for any reason within 30 days of your first payment. The 30-day period starts with your first payment; it does not restart with each renewal. To request a refund, contact support through a ticket in the user panel and include the relevant order details.

When reporting a connection issue, include your operating system, client name, error message, and what you were trying to access. Before sharing a screenshot, hide your subscription link, password, and other account credentials. “It doesn’t work” is hard to troubleshoot; “my browser works, but one app doesn’t” is much more helpful.